FAQ
Frequently asked questions
The essentials in brief. Can't find an answer? Contact support.
What is Northon VPN?
A subscription VPN on modern VLESS Reality and Hysteria 2 protocols, sold and managed through the Telegram bot @northonvpn_bot. It is built to work even under heavy blocking.
Is there a free trial?
Yes. On your first launch of the bot you get 1 day free.
Which devices are supported?
Android, iOS, Windows, macOS and Linux — via standard VPN clients or the Telegram Mini App.
How many devices per subscription?
The base limit is 5 simultaneous devices. You can add a +5 devices pack if needed.
How do I pay?
Right in the bot: bank card/SBP (YooKassa), Telegram Stars, or cryptocurrency (CryptoBot).
What payment methods exist?
Card and SBP via YooKassa, Telegram Stars, and cryptocurrency via CryptoBot.
How does the referral program work?
Share your referral link. For each friend who starts the bot through it and activates the trial, you get +5 days of subscription.
How do I use a promo code?
Enter the promo code in the bot's promo section — you'll get bonus days or extra devices.
What are VLESS Reality and Hysteria 2?
Modern protocols. VLESS Reality disguises traffic as an ordinary HTTPS site and resists DPI. Hysteria 2 runs over QUIC/UDP and holds speed well on unstable networks.
Do you keep logs?
No, we keep no logs of your activity.
What if the VPN won't connect?
Switch networks, pick another location or protocol, and refresh/re-import the subscription. If that doesn't help, contact support @northonvpn_support.
How do I get support?
Message Telegram support @northonvpn_support.
Can I get a refund?
Refund terms are described in the Refund Policy. For disputes, contact support.
Which countries and servers are available?
Finland, Finland #2, Poland, Germany and the United Kingdom.